Effective Date: October 1st, 2022
other individuals and organizations that we may have a business relationship
with about how we collect, use and share personal data in connection with
Bactopus® (SaaS Backup & Recovery Solution for Microsoft 365).
notify you by revising the date at the top of the policy and, in some cases, we
may provide you with additional notice (such as Sending Email Notification
about the Change and \ or update on our Homepage). We encourage you to review the
to stay informed about our information practices and the ways you can help
protect your privacy.
3. Data Controller
Bactopus® is a SaaS Platform developed by Consolidated Telecoms Co. ltd (Ctelecoms). Consolidated Telecoms Co. Ltd. is headquartered in Jeddah, Western Region, Kingdom of Saudi Arabia.
Collection of Information and
For any data
that is backed up or otherwise processed using Bactopus®, Our
Customer always remains the Data Controller and Consolidated Telecoms acts as a
Data Processor on behalf of the Customer. Data is Processed in the backend
using multiple automated tools (Including Veeam Backup for Microsoft 365 and
Microsoft Azure Tools) and Customer have the rights to stop and delete any data
processing happening using the platform functionalities. Due to the nature of
backup & recovery provisioning and encryption involved, the exact
categories of data subjects and personal data types may vary depending on the
exact use case. Bactopus® Offerings enable our customers
to make choices regarding the exact scope of data processing and enable data
management through built-in functionalities and privacy settings.
What data we collect
provided with data when Bactopus® is purchased, used, or accessed. We
collect, store, and use personal data about you along with other data that is
Name and business contacts (email address, phone
number, company, VAT No.).
Stored data protected by Bactopus®.
Proceed and Encrypted data using the automated backend
Microsoft 365 Integrated and Proceed Data by Bactopus®.
Information submitted to us by completing forms on our website
Technical data including electronic identifiers,
license entitlement, IP addresses, type of domain names and operating systems,
logs, time stamps of usage activities, account modification and authentication
metrics, device identifier, browser type and language, access times, account
history, and other unique identifiers
· Usage Data, regarding the use of the Bactopus® services, such as log files data.
Why we use the collected data
Keep and maintain an accurate and adequate profile
Delivery and optimization of Bactopus®.
Backup of Microsoft 365 Data using Veeam Backup for
Microsoft 365 on the backend.
Maintain and ensure a secured online environment on our
Optimizing and personalizing the user experience.
Security, auditing, and marketing purposes.
Communications about Bactopus®, such as
renewal and license notifications.
Reporting and Analytics.
Providing support for our Solutions.
Facilitate the provision of a demo, webinar, event,
· For the purposes of enhancing our services and creating new features, functionality, and services.
How we use collected data
Providing technical support, deployment, and
solution/software development services, troubleshooting.
Preventing, detecting, investigating, mitigating, and
repairing problems, including security incidents.
Internal analysis of customers.
Bactopus® improvement (maintenance,
including installing the latest updates and making improvements to the
reliability, efficacy, quality and security).
How we secure your collected data
We utilize latest
security and technological features and safeguards to help protect against
unauthorized use, access to or accidental loss, alteration, or destruction of
Telecoms maintains administrative, physical, and technical safeguards and
security measures designed to protect data. However, we cannot, and we do not
believe that anyone can, genuinely guarantee or warrant absolute security of
Personal Data disclosed or transmitted via the Internet to us or a third party.
4. Sharing and
We do not
and will not sell Personal or Collected Data to marketers or other vendors and
we do not access the data protected by Bactopus®. Consolidated
Telecoms may share data or categories of data for the reasons below:
· Third Parties and Service Providers. Consolidated Telecoms may share or
store data, including Personal Data, with backend third-party service providers.
These Service Providers includes cloud solutions and storage providers
(Microsoft 365 and Veeam Backup for Microsoft 365). Service Providers with whom
we share Personal Data are contractually bound to use and disclose such
Personal Data only for the permitted purposes and to use reasonable security
measures to protect Personal Data from unauthorized access and use. Service
Providers may be located outside of the jurisdiction in which you reside and
are subject to that jurisdiction’s applicable laws.
· Legal Purposes. Consolidated Telecoms may share data, including
Personal Data, as necessary to comply with applicable Saudi laws, court orders,
or governmental agencies, to protect our security or integrity and that of our
customers and partners, or to take precautions against legal liability.
5. Data Retention
retain data, including Collected & Personal Data, for as long as necessary
to deliver Bactopus® Services or as needed for other lawful
purposes. When your data is no longer required due to cancelation of your
service, we ensure it is destroyed in a secure manner. We may retain anonymized
or aggregated data indefinitely or to the extent permitted under applicable
6. Providing information
Telecoms acts as a Data Processor and Microsoft Corporation shall act as your
Sub-processor for data stored on Microsoft Azure and Veeam Software shall act
as your Sub-processor for Backup & Restore operations on Veeam Backup for
Microsoft 365. In such scenarios respective third party’s terms will apply.